T&C & Refund Info

Terms and Conditions - Please do take the time to read through to the end...

For all custom/commissioned orders, a non refundable deposit of 50% is required at the time of finalising your order - this secures your time slot in my order book and covers the cost of my ordering any extra supplies if needed to complete your commission

Any changes made to the original custom order may incur additional charges depending on the changes required

The price quoted to you will be the total that you will pay including postage costs

...there will no hidden extras when you are invoiced for the remaining balance

 If an item is lost in transit, please be aware that Royal Mail (if used) state a fifteen day waiting period before a claim can be submitted

In the event of a non delivery please contact me at the earliest opportunity - I will need to contact Royal Mail or the Courier to address the issue

Returns & Refunds

Please keep any paperwork that may be enclosed with the item plus any delivery notes that are given to you at the point of delivery

Refunds are accepted on all 'off the shelf' items 

...in the first instance, please notify me within 14 days of receipt that you wish to return your item and the reasons why 

It is advisable to use a signed for service when returning items

Cost of returning the item will not be refunded unless the item is proven to be faulty or damaged when you received it

Returns are not accepted on personalised or custom orders unless the item is faulty or damaged

Thank you for reading my terms and conditions